Every indication is that the moment for Digital Finance is here. It behoves industry players to come together and discourse on the next frontier for banking and financial services. It’s the moment for government agencies, regulators, banks, telecommunication companies as well as service providers in the entire ecosystem to bring together industry thought leaders in robust discussion on future of banking post the PSD2 reality.
In 1990, Bill Gates opined on Banks; Banking is necessary, Banks are not. This thought may not have been seen in the context of the EU Revised Payment Service Derivative (PSD2) which came into force in January 2018. The directive among other things enables non-banks institutions, the fintechs, to leverage on banks infrastructure and data to provide banking services. It also permits both consumers and businesses to use third party providers to manage their finances.
In a nutshell PSD2 positions digital finance, artificial intelligence (AI), internet of things (IoT) and big data at the center of financial services, e-commerce and payments systems like never been envisioned before.
As the directive get implemented, banking especially in the European Union and the European Economic Areas is set to significantly transform. With the PSD2 legislation, the Banks will be obligated to provide third party service providers access to their customers’ accounts data through the open applications Program interfaces (APIs) and effectively enable these third parties, often the Fintechs, to build their financial service business on the banks infrastructure and data.
The directive was a bold step to open up banking and enable the 21st century consumers and businesses to benefit from the tremendous innovations and improve business and consumer experience. On the face of it, Banks have no choice in collaborating with the fintechs to satisfy the changing consumer lifestyle and expectations for fast, personalized, easily accessible and affordable service. A demand that evidently could only be satisfied through innovation and deployment of technology and which has been aptly captured in the rule, through the introduction of the AISP (Account Information Service Providers) and the PISP (Payment Initiation Service Providers). The players linked to the banks infrastructure, are permitted to access customers data and information, through the banks API and initiate services on behalf of the customer’s account.
Arguably, the PSD2 therefore has boldly changed banking as we know it, allowing Fintechs access to banks infrastructure and data, to leverage and do business without the requirements of heavy deployment of capital and stringent regulations to enter banking services. Effectively, this necessitates banks collaboration with fintechs to improve banks customer service level expectations and experience but alternately significantly props fintechs to eat on the banks revenue, as has been seen with the trends even outside the EU jurisdictions.
In Kenya and East Africa, a variation of PSD2 would be a fitting legislation, atleast in the sense of guaranteeing customer data security. Mobile and digital platforms are essentially providing financial services, including access to loans with data accessed from other banks and non-banking operators. Mshwari, Branch and Tala for example come to mind. We have seen even banks-fintechs collaborations as with Equity-Paypal, moble money platforms and fintech collaborations as with Mpesa-Paypal, telcos interoperability as with the Kenya’s case as spearheaded by Communications Authority. More recently, Mpesa, a mobile wallet moved over Kes 6.2 Billion in just under a month of the launch of the mobilemoney credit dubbed Fuliza.
With these developments in Europe, as well as is seen everywhere else and the understanding of the global nature of businesses and services, onus is on the players to come to a working framework that levels the playing field, improves services, protects the customers, and find rhythm in the collaborations that makes sure everyone is protected as we move towards more digitization in era of customer data sensitivities and the ever emerging fluid cybersecurity concerns.
Benard Were, CIFA
Associate, Galamore Africa Consulting.